Frequently Asked Questions

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Foodland and CO-OP operators and employees are committed to enhancing the well being of the communities in which they live, work and play. We encourage you to contact your local store to discuss donation requests or possible fundraising opportunities.

Gift Cards are available in amounts between $5 and $500, and can be used at any of our banners: Foodland, Sobeys, participating CO-OP stores and FreshCo across Canada.

A: Supplier (Vendor) and Store Coupons

• Expiry date on coupon must not have passed
• Must have a Canadian redemption address
• Can only be redeemed against the purchase of the item specified on the coupon
• Respect the coupon face value even if higher than the price in effect
• Re-imburse the difference in cash if the value of the coupon is higher than the price in effect
• May not be combined with any other offer. Exception: Sobeys Direct Mail
• For BOGO, coupons will only be accepted for the item purchased, not the free item
• Limited to one (1) coupon per item purchased unless otherwise stated on the coupon
• Supplier (Vendor) coupons must not be printed on plain paper or photocopied
• Coupons cannot state “Mail In Offer” or “Mail In For Rebate”. These coupons must be mailed in by the customer to the address provided

B: Internet Coupons

• Expiry date on coupon must not have passed
• Must have a Canadian redemption address
• Can only be redeemed against the purchase of the item specified on the coupon
• Respect the coupon face value even if higher than the price in effect
• Re-imburse the difference in cash if the value of the coupon is higher than the price in effect
• May not be combined with any other offer. Exception: Sobeys Direct Mail
• For BOGO, coupons will only be accepted for the item purchased, not the free item
• Limited to one (1) coupon per item purchased unless otherwise stated on the coupon
• Must include a picture of the product on the coupon. (Exception: Sobeys Direct Mail)
• Coupon will not be accepted if it is non-legible
• Must not exceed a value of $25.00
• Must have at least one (1) UPC. (Exception: Sobeys Direct Mail)
• Coupons cannot state “Mail In Offer” or “Mail In For Rebate”. These coupons must be mailed in by the customer to the address provided

C: Sobeys Fuel Coupons

• Fuel coupons issued in Atlantic Canada are redeemable at any Sobeys, Foodland or participating Co-Op locations
• Fuel coupons have NO cash value and cannot be used as an exchange for cash or gift cards
• No change will be given back if the item is less than the value of the fuel coupon
• Cannot be redeemed for prescriptions, tobacco or lottery purchases
• Coupons must not be printed on plain paper or photocopied

D: Sobeys Direct Mail

• Expiry date on the coupon must not have passed
• Can only be used against the purchase of the specified item on the coupon unless otherwise stated
• If a customer is unable to print the coupon, the store can accept it shown on their smart phone
• If a customer is unable to print the coupon, the store can accept it written on a piece of paper as long as it has the description of
  the offer and the UPC

E: Taxes on Coupons

• Bottle deposits must still be paid by the customer (Unless otherwise stated on the coupon)
• Free items must be handled according to the Provincial Taxation Laws and/or as indicated by the Supplier

At this time, we do not offer online orders. Please speak directly with your local store and they can assist you with ordering items from our deli, bakery and fresh departments.

At this time, customers are unable to check individual store product availability. However, you can access information about our Compliments line of products by visiting our website at www.compliments.ca. There are several reasons why we may not carry a product, including availability from the supplier, seasonality of an item or discontinuing one item to make room for a more popular item.

We are committed to offering you great quality products! Our 100% Fresh Guarantee promises storewide satisfaction, or you can get your money back. If you are not completely happy with the quality or freshness of your purchase from our store, bring it back and we will either refund your money or give you a replacement product (within 7 days of purchase with receipt). If one of our products does not meet your expectations, please feel free to return it to the store on your next visit. Your purchase will gladly be replaced or refunded and your comments, with complete product information will be forwarded to the Compliments Customer Care Team.

We strive at all times to ensure accuracy in our pricing and adhere to the Scanner Price Accuracy Code as determined by the Retail Council of Canada.

Refer to the following site link for additional details around this code

https://www.retailcouncil.org/scanner-price-accuracy-code/

Yes, Foodland, Sobeys and participating CO-OP stores in Atlantic Canada are sponsors of the Scene+ Rewards Program. Please visit our Scene+ FAQ page at https://foodland.ca/sceneplus/faq Help for more information.

Yes, Scene+ earned at Foodland, participating CO-OP stores or Sobeys may be redeemed at any of these locations.